Cleanance Hydra Soothing Cream 40ml

SohatiCare Return and Exchange Policy

Thank you for shopping with SohatiCare. We value your satisfaction and aim to provide the best service possible. Below is our updated return and exchange policy.

Return Eligibility
Our products can be returned within 3 days of the original purchase date. To be eligible for a return, please ensure the following:

• The product was purchased within the last 3 days.
• The product is unused and in its original condition.
• You have the receipt or proof of purchase.
• You have obtained a Return Merchandise Number (RMN) from us.

Note: Products that do not meet these criteria will not be considered for return.

Exchange Policy
You may exchange the product for another item or return it for a gift card. Exchanges are accepted once per order number.

Exceptions:

• Items purchased with a gift card or during a special promotion cannot be returned or exchanged.
• Electronics cannot be exchanged or returned if the packaging has been opened.
• Cosmetic products (e.g., nail polish, lip liners, lipsticks, mascara, roll-ons) cannot be returned or exchanged due to hygienic reasons.
• Quantities are limited to 2 per customer (from the same offer or bundle).

Damaged Items
If you receive a damaged product, please notify us immediately. The product must be returned to our warehouse for inspection and approval by our Quality Control department. Once approved, an exchange will be processed. Shipping costs for exchanging damaged items will be covered by SohatiCare.

Return Process
To initiate a return, please contact us to obtain a Return Merchandise Number (RMN):

• Email: customer@sohaticare.com

Once you have the RMN, please send the product along with the receipt, proof of purchase, and the RMN number, specifying whether you would like to exchange the product or receive a refund in the form of a gift card, to the following address:

• Lebanon: Ramaco Center, Bauchriye, Lebanon 
• Egpyt: The net Global, 37 Taha Hussein Rd, Huckstep, El Nozha, Cairo Governorate 4473303
  
• Jordan:The net Global, Al Hamadani 3 Complex, Mecca Al Mukarramah St 162, Amman, Jordan

Shipping Charges
Shipping charges incurred in connection with the return of a product are non-refundable. The cost of return shipping is $3.50 (daily rate applies). Customers are responsible for the shipping costs and the risk of loss or damage to the product during shipping both to and from SohatiCare.

Note: Any order that has been exchanged more than twice will incur charges for the third exchange.

Sale Items
Sale items can be refunded.

Contact Us
For any questions or further clarification about our Returns and Exchange Policy, please contact us at:

• Email: customer@sohaticare.com